Refund policy

We want you to be happy with your coffee. Because it's food, we don't ask you to send it back — once it has left our base it can't be resold, so returning it solves nothing.

If your order arrived damaged, incomplete, or it isn't the coffee you ordered, write to us at ruta2gestion@gmail.com or on WhatsApp within 14 days of receiving it, with a photo of the problem. Once we've confirmed it, we send the replacement at no cost — the coffee and the shipping are on us. Keep the original; there's no need to send it back.

If the coffee arrived in good shape but wasn't what you were hoping for, we'll still send you another one. In that case you cover the shipping on the replacement and we cover the coffee.

We may limit this if we see a pattern of repeat requests that don't match a real problem.

You'll be talking straight to Marisol or Hernán — no one else.